Resident technical support
Plan an on-site service arrangement around the operating schedule, fleet and agreed responsibilities.
Keep the hardware ready for every shift.
On-site technical support that connects daily equipment care with fault diagnosis, planned maintenance and the needs of warehouse operations.
SERVICE SCOPE
Maintenance & Repairs
Work packages are tailored to the equipment, site and delivery requirements.
Discuss this serviceInspection & preventive care
Inspect AMR hardware, charging equipment and relevant site infrastructure; organise scheduled maintenance and record follow-up actions.
Fault diagnosis & recovery
Investigate reported faults, coordinate repair or component replacement and escalate system-level issues to the relevant technical team.
Reporting & handover
Maintain service logs, review recurring issues and share equipment condition and maintenance priorities with the operations team.
HOW IT WORKS
A practical service sequence.
- 01
Assess
Review the fleet, operating hours and maintenance needs.
- 02
Plan
Agree staffing, support hours, escalation contacts and service scope.
- 03
Maintain
Carry out inspections, planned tasks and corrective work.
- 04
Review
Use service records to prioritise follow-up work and recurring faults.
DELIVERABLES
Know what the work includes.
Coverage hours, staffing, response arrangements and spare-parts responsibilities are agreed for each Australian site.
Typical deliverables, agreed to match the service scope:
- Site-specific maintenance schedule
- Inspection and service logs
- Fault and corrective-action records
- Shift handover and maintenance reviews
RELATED TEAM EXPERIENCE
Experience relevant to this work.
UNITED STATES · MULTIPLE PROJECTS · 2022–2025
3,000+
robots across multiple sites
AMR delivery across multiple fulfilment sites
100,000+ sqm combined · PPP, RSP and four-way shuttle systems
What our team delivered
- AMR project implementation across multiple sites
- Deployment of PPP, RSP and four-way shuttle equipment
START A CONVERSATION
Let’s plan the work on your site.
Share your location, system type, delivery programme and the support you need.